Services Offered:

"Mystery Shopping is used as a positive training tool.  By rewarding employees that score the highest on your evaluations, the level of service provided by the rest of the staff will improve."

We have an immense database of Mystery Shoppers Nationwide who anonymously visit and/or call your locations and interact with your employees.  They appear to be typical, regular customers.  The "shopper" is educated on what to observe during each visit and/or phone call.  The evaluations they conduct are based on your needs and staff expectations.

HOW DOES IT WORK?

  1. •Mystery Shopping

  2. •Competitor Shops

  3. •Audio Recorded Shops

  4. •Telephone Performance and Q/A Calls

  5. •Surveys

  6. •Loss Prevention

  7. •Integrity Evaluations

  8. •Focus Groups

  9. •Price Audits

  10. •Training/Reward Programs

  11. •Customer Service Evaluations/Training

  12. •Internet and E-Commerce Performance

  13. •Exit Surveys

  14. •Product Purchases

  15. •Product Returns

Evaluations/Shops May Include:

  1. •Quality of Service

  2. •Suggestive Selling/Cross Selling

  3. •Attitude

  4. •Cleanliness (including rest rooms)

  5. •Overall Perception

  6. •Sales Skills/Techniques/Up-selling

  7. •Friendliness

  8. •Appearance of staff and facility

  9. •Other items essential to your business

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