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Mystery Shopping: How it Works

Analyzing the Customer Experience

We have an immense database of mystery shoppers, who anonymously visit and/or call your locations and interact with your employees. They appear to be typical, regular customers. The "Mystery Shopper" is educated on what to observe during each visit and/or phone call. The evaluations they conduct are based on your needs and staff expectations. 

Customizable Reports

You're not like everyone else. So, why should your report look like everybody else's? We customize reports to contain only the data you need. We help analyze your data to create easy plans to implement.

 

EVALUATIONS may include:

  • Quality of Service                                              

  • Suggestive Selling

  • Attitude

  • Up-Selling

  • Overall Perception

  • Sales Skills/Techniques

  • Cross Selling

  • Friendliness

  • Appearance of Staff & Site

Mystery Shopping Opportunities include: On-Site, Online, & Mobile

Our services will provide you feedback on how YOUR business is meeting the needs of your customers. We will custom design a program that will provide you with information that will help you to retain your customers and grow your business! Find out how to really listen to your customer - see your business through their eyes for the first time. 

Services Provided:

  • Mystery Shopping

  • Integrity Evaluation

  • Surveys

  • Focus Groups

  • Video Shops

  • Price Audits

  • Training/Reward Programs

  • Telephone Performance Evaluations

  • Audio Recorded Shops

  • Customer Service Evaluations

  • Internet Performance

  • Customer Service Training

  • Exit Surveys

No Contracts, No Minimums

Six Star Solutions has competitive pricing on all of our services. Unlike most Mystery Shopping companies, we do not require contracts or minimums of any kind. Contact us for pricing information by submitting the form below.

INDUSTRIES SERVED: 

Retail                                     Government

Grocery                                 Automotive

Healthcare                          Food & Beverage

Real Estate                          Hospitality/Hotels

Restaurants                        Parks & Recreation

Universities                        Financial Institutions

Apartments                        And so much more!

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