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Analyzing the Customer Experience
We have an immense database of mystery shoppers, who anonymously visit and/or call your locations and interact with your employees. They appear to be typical, regular customers. The "Mystery Shopper" is educated on what to observe during each visit and/or phone call. The evaluations they conduct are based on your needs and staff expectations.
Retail, Government, Grocery, Automotive, Healthcare, Food & Beverage, Real Estate, Hospitality/Hotels, Restaurants, Parks & Recreation, Universities, Financial Institutions, Apartments, and so much more!
You're not like everyone else. So, why should your report look like everybody else's? We customize reports to contain only the data you need. We help analyze your data to create easy plans to implement. EVALUATIONS may include:
Quality of Service
Appearance of Staff & Site
Mystery Shopping Opportunities include: On-Site, Online, & Mobile
Our services will provide you feedback on how YOUR business is meeting the needs of your customers. We will custom design a program that will provide you with information that will help you to retain your customers and grow your business! Find out how to really listen to your customer - see your business through their eyes for the first time.
Mystery Shopping, Integrity Evaluation Surveys, Focus Groups, Video Shops, Price Audits, Training/Reward Programs, Telephone Performance Evaluations, Audio Recorded Shops, Customer Service Evaluations, Internet Performance, Customer Service Training, Exit Surveys and more!
No Contracts, No Minimums
Six Star Solutions has competitive pricing on all of our services. Unlike most Mystery Shopping companies, we do not require contracts or minimums of any kind. Contact us for pricing information by submitting the form on the right!
Athletic Republic has utilized Six Star’s ‘Secret Shopper’ program to better assess the customer service skills of its 110 sports performance training centers. The Six Star team has offered the Athletic Repbulic headquarters team specific direction to improve its field training and education, and provided Athletic Republic operators an informed perspective into how their center staff is interacting with prospective customers and developing new business.